Sony, u can't leave PSP like this...

It has been a while since I brought my PSP (Playstation Portable).
I have started to think if PSP is a successful product for Sony.

Then, my answer to this question turns out to be a big "NO"... So depressive...

Sony's top failure of the PSP strategy is it doesn't have customer support at all.
If someone purchased a PSP system, people will expect this customer will have a fairly long term commitment to the product... Think about it, PSone had successfully overtaken the gaming console market for about 3 years. What happened next?? Other giant gaming (software) companies starts to launch their own plan to take some of the market share from Sony after watching the its successes. Then we have Nintendo and Microsoft released their gaming consoles at almost the same time as Sony released PS2.

Everything is fine back then because these companies have their systems and games in the market. That's all... Customers needed nothing more than that. That was determined by what the consoles could do, simply reading the data from the disk and display the dynamic pictures according to the users on the TV.

That was basically one-way interaction between users and systems. Users never had any control on the contents....

One should recognize the fundamental diferences between the these system and PSP....

The ideas about PSP was orignally good. Users are able to view photos, listen to musics, watch videos, and of course play the games.

So, our question here is where is the customer support???

I have never seen Sony provided any of these resources to customers on their web-site. Wouldn't it be cool if users can have download some of the photos, musics or videos(non-their-own-commercial) online??? Did their worry about copyright infringement???

But haven't they heard something called "copyleft"???

Another thing is that people will have to convert their videos into mp4 format before they can play the videos on PSP. Then where is the software that users can use to convert videos from one format to other?? Apparently, Sony has NO interest to develop such softwares, so that the users are left with no choice, but to use the "free(zero cost)" software to do the conversion AND GIVING UP HIGH COMPRESSION RATIO.

In fact, Google is smarter than Sony, people can find all kinds of popular (free or charged)video clips from Google Video with their own preference of format!